FAQs

Terms and Conditions

We recommend you read these terms prior to placing an order. These terms will be applicable to any order placed with Creative Brands. By submitting an order to Creative Brands, you are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by both the customer and/or their representative(s).

Placing Orders

Please submit a purchase order with all the necessary information for the orders including the artwork. Once an order is placed you will receive an order confirmation and a credit card authorization/net term agreement form. All forms must be submitted to proceed with the order. Afterwards you will be sent a digital proof for you to approve. Approval is needed to move the order into production.

Artwork

We prefer artwork in vector format. Listed imprint areas are subject to change. If the artwork is not provided in vector format there will be an additional charge of$50.00(g) per artwork. The following formats are recommended for your art files: Adobe Illustrator (Ai), PDF, or EPS. Other acceptable forms include Photoshop (PSD), TIF, JPG and BMP. Raster formats are acceptable with a recommended minimums resolution of 300 DPI to size.

Proof

A digital proof will be sent within 1-2 days after an order is placed with placing an order with specific instructions as to layout, size and placement. Customers will have to approve the proof before the order is moved into production.


Production Time

Normal Production time is between 5-7 business days from art approval and payment.

Rush Order Production

We offer optional Rush Charges

3-Day Rush Products

Please note that it is 3 days from approval of artwork and payment. Please contact us for more details about rush payments.

Reorders

Please refer to the product pages for information on set up fees, pricing for re-orders.


Warranty

All claims must be reported within 14 days after receipt of shipment. Please contact us for more details about submitting claims. You must retain possession of the damaged goods and provide images if needed.


Freight Charges

Shipments are FOB shipping point, freight prepaid. Creative Brands will not accept responsibility for any delays caused by the shipping company or if the customer is not available for delivery.

Order cancellation

An order cannot be canceled once it is in production. Changes/Cancellation prior to production will need to be approved by Creative Brands. Customer may incur a cancellation fee to cancel order after the artwork has been approved.

Prices

Prices are subjected to change without prior notice. Prices in our catalog are affected as of date of publication, however, any changes will be shown on our website creativebrands.com.


Trademark

We do not take any responsibility to obtain permission for reproduction logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, we will not be held liable for a copyright issues under any circumstances. It is understood that Creative Brands shall be acting as an Agent of the customer on the use of such material. The customer shall be responsible to comply with all laws regarding copyright, trademark, patents.

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